Online SUPERPROOF Customer Reviews

Dr M H - Google Review

Terrible communication and waste of time. Called as soon as we saw a mouse on 17/12/19 and was told nothing available till 30/12/19. Booked for the 31/12/19 as I am busy with patients, no one turned up to my property. No one had called me to cancel or apologise, I called and was told the technician was sick. Nothing available till 7/1/20. Of course they take half the fee as a deposit in advance. Due to work schedules, I said we would have to book the 9/1/20 to give me time to rearrange my appointments. On 7/1/20, I get a call at 8:05am fro the technician who was scheduled in for the wrong day! Told him I booked it for Thursday 9/1/20, he called the office to let them know and said they will schedule for Thursday as originally planned and someone would call me back to confirm. Of course I did not get a call back and today no one turned up. When I called again, I was told the technician scheduled has fallen down the stairs and broken his pelvis! Seriously?! No one thought to let customers know when something like this happens rather than keeping people waiting and not having a backup option for customers?! I have now asked for a full refund of the deposit plus compensation for this ridiculous inconvenience. I have had to wait 3 weeks just for nothing! Plus having a heavy, busy work schedule, it is completely unacceptable from a company that supposedly prides itself on exceptional service. I would not recommend them at all, I would have been happy to pay double for a service (as they do charge about double other services) had their service been exceptional and fast. I have now called another company who says they have technicians that can come out the same day. Let's hope that this will get sorted today with the other company. SO frustrated!!!