We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
Complaints procedure
In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
| Call us | 0808 133 2330 |
|---|---|
| operations@superproof.co.uk | |
| Write to us | Superproof House, Unit 24 Ullswater Industrial Estate, Ullswater Crescent, Coulsdon, Surrey CR5 2HR |
We will aim to respond within 24 hours of receiving your complaint. Where possible, will provide you with a date to remedy any issues raised.
Alternative dispute resolution
Where we cannot resolve complaints using our own complaints procedure, as a Which? Trusted trader, we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising, that you wish to refer to this independent service, call Dispute Resolution Ombudsman on 0333 241 3209.
Or visit the dedicated Which? Trusted Trader page on the Dispute Resolution Ombudsman website.
